In addition to the terms you accepted when you purchased your subscription the following terms apply: Technical Support Services. Certain technical support features may be offered from within the Services, which may include live chat with a technical support agent and/or assistance from a technical support agent via remote computer access (any such technical support offered from within the Software and Services shall be referred to in this LSA as (“Technical Support”). If such features are offered and you choose to access such Technical Support, any such Technical Support shall be provided in NortonLifeLock’s sole discretion without any guarantee or warranty of any kind other than any guarantees applicable under consumer laws in your jurisdiction that cannot be excluded or limited in any way. It is solely your responsibility to complete a backup of all your existing data, software and programs before receiving any Technical Support. While providing the Technical Support, NortonLifeLock may determine that the technical issue is beyond the scope of the Technical Support. NortonLifeLock reserves the right to refuse, suspend or terminate any of the Technical Support in its sole discretion.